Privacy Policy

Privacy enquiries: [email protected]

For the purposes of applicable data protection laws, Remindash may act either as a data controller or a data processor, depending on the context in which personal data is processed.

When we determine why and how personal information is processed (for example, account administration, billing, website analytics, or communicating with you) we generally act as a data controller.

When an organisation uses Remindash to upload, create, manage, or otherwise process information about its employees, contractors, customers, vendors, or other individuals, Remindash generally processes that information on the organisation’s behalf.

The information we collect depends on how you interact with Remindash.

Account and profile information

When you create or manage an account, we may collect information such as:

• Name
• Email address
• Organisation or company name
• Job title or role
• Telephone number, where provided
• Account preferences
• Workspace and team membership information

Workspace and compliance information

When you use Remindash, you or your organisation may provide information relating to:

• Policies and policy documents
• Compliance requirements
• Obligations
• Licences, certifications, contracts, or renewals
• Reminder schedules
• Responsible persons and assignees
• Notification recipients
• Supporting documents and attachments
• Notes, comments, and activity records
• Audit and compliance records

Some of this information may contain personal data relating to employees, contractors, customers, suppliers, or other individuals.

You and your organisation are responsible for ensuring that you have an appropriate legal basis to provide such personal data to Remindash.

Documents and AI processing

Remindash may provide artificial-intelligence-assisted features that help users extract, classify, summarise, organise, or identify information contained in documents.

When you use these features, documents and relevant content may be processed by Remindash and service providers supporting those features.

AI-generated results may be incomplete or inaccurate and should be reviewed by an appropriate person before being relied upon.

Remindash does not use AI-generated information as a substitute for professional legal, regulatory, or compliance advice.

Payment and subscription information

If you purchase a paid subscription, we may process information relating to:

• Your subscription
• Billing contact
• Billing country
• Transaction status
• Payment method type
• Invoices and payment history

Payment card or banking information may be processed directly by our payment providers. We do not necessarily receive or store complete payment credentials.

Usage and technical information

When you access Remindash, we may automatically collect information including:

• IP address
• Browser and device information
• Operating system
• Approximate geographic location derived from IP address
• Pages and features accessed
• Login activity
• Referring pages
• Dates and times of access
• Application events
• Error and diagnostic information

We may use IP-derived country information to localise aspects of the service, including pricing, currency, payment options, or regional experiences.

Communications

If you contact us, request support, book a demonstration, join a mailing list, or otherwise communicate with us, we may retain your contact details and the contents of those communications.

We may process information to:

• Create and administer accounts and workspaces
• Provide Remindash services
• Track policies, obligations, deadlines, and reminders
• Send notifications requested or configured by users
• Process uploaded documents
• Provide AI-assisted functionality
• Maintain audit and activity records
• Process subscriptions and payments
• Authenticate users and protect accounts
• Detect fraud, misuse, or security incidents
• Provide customer support
• Diagnose technical problems
• Improve the performance and usability of Remindash
• Communicate service-related information
• Send marketing communications where permitted
• Comply with legal and regulatory obligations
• Establish, exercise, or defend legal claims

Where applicable data protection law requires a lawful basis, we may process personal information based on:

Contract: where processing is necessary to provide services requested by you or your organisation.

Legitimate interests: where processing is reasonably necessary to operate, secure, improve, and protect Remindash, provided those interests are not overridden by applicable privacy rights.

Consent: where you have given us permission for a particular processing activity and consent is the appropriate legal basis.

Legal obligation: where processing is required to comply with applicable laws, regulations, court orders, or lawful requests.

Other lawful bases may apply where permitted by applicable law.

If you use Remindash through an employer, company, or other organisation, that organisation may control the information stored in its workspace.

Your organisation may be able to:

• Add or remove users
• Assign roles and permissions
• View workspace activity
• Create and assign obligations
• Configure notifications
• Access records created within the workspace
• Export information
• Establish retention or administrative policies
• Delete or modify workspace information

Where Remindash processes personal data on behalf of an organisation, requests concerning that data may need to be directed to the relevant organisation.

Remindash may use artificial intelligence and machine-learning services to assist with tasks such as:

• Extracting information from documents
• Identifying potential obligations
• Summarising policies
• Categorising information
• Suggesting reminder configurations
• Organising compliance-related information

AI-generated results are provided as assistance and may contain errors, omissions, or incorrect interpretations.

Users remain responsible for reviewing outputs and determining whether they are appropriate for their organisation and circumstances.

Where third-party AI infrastructure is used, we seek to use providers subject to appropriate contractual and data protection safeguards.

We may disclose personal information to third parties where reasonably necessary to operate Remindash, including providers of:

• Cloud hosting and infrastructure
• Database and storage services
• Email and notification delivery
• Payment processing
• Artificial intelligence infrastructure
• Error monitoring
• Analytics
• Customer support
• Security and fraud prevention

These providers may process information only for the purposes for which they have been engaged, subject to applicable contractual and legal requirements.

We may also disclose information:

• Where required by law
• In response to valid legal process
• To protect our users, rights, systems, or property
• In connection with a merger, acquisition, financing, restructuring, or sale of all or part of our business
• Where you or your organisation instructs or authorises us to do so

We do not sell personal information in the ordinary meaning of selling personal information for monetary consideration.

Remindash and its service providers may process information in countries other than the country where you are located.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards required by applicable data protection laws are used.

Depending on the circumstances, these safeguards may include contractual protections, recognised transfer mechanisms, adequacy determinations, or other legally permitted mechanisms.

We retain personal information for only as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining security and audit records, complying with legal obligations, resolving disputes, and enforcing agreements.

Retention periods may vary depending on:

• The type of information
• Your subscription plan
• Workspace configuration
• Contractual requirements
• Legal or regulatory requirements
• Security and fraud-prevention requirements

When information is no longer required, we may delete or anonymise it in accordance with our retention practices.

Some information may remain temporarily in backups before being removed through normal backup lifecycle processes.

We use administrative, organisational, and technical measures designed to protect information against unauthorised access, alteration, disclosure, loss, or destruction.

These measures may include access controls, encryption, authentication controls, monitoring, backups, and restricted administrative access.

No system can guarantee absolute security, and users are responsible for maintaining the confidentiality of their account credentials and appropriately configuring access to their workspace.

Depending on your location and applicable law, you may have rights concerning your personal information, including rights to:

• Be informed about processing
• Request access to personal data
• Request correction of inaccurate information
• Request deletion in applicable circumstances
• Object to certain processing
• Request restriction of processing
• Withdraw consent where processing relies on consent
• Request data portability where applicable
• Raise concerns regarding automated decision-making
• Lodge a complaint with an appropriate data protection authority

To exercise a privacy right concerning information controlled directly by Remindash, contact [email protected].

Where your information is controlled by a Remindash customer, you should generally contact that organisation first.

We may need to verify your identity before fulfilling certain requests.

Remindash may use cookies and similar technologies for purposes including:

• Authentication
• Security
• Remembering preferences
• Maintaining sessions
• Understanding product usage
• Measuring website performance
• Analytics

Where required by applicable law, non-essential cookies will be used only after appropriate consent has been obtained.

You may be able to manage cookie preferences through the cookie controls provided on our website or through your browser.

We may send transactional communications necessary to provide the service, including:

• Account notifications
• Security notices
• Reminder notifications
• Obligation alerts
• Workspace invitations
• Billing notifications
• Service announcements

Where permitted, we may separately send marketing communications. You can unsubscribe from marketing communications using the unsubscribe mechanism provided in those messages.

Unsubscribing from marketing communications will not prevent us from sending essential service communications.

Remindash may allow you to connect third-party applications and services.

When you enable an integration, information may be exchanged between Remindash and the third-party service according to the permissions you grant.

Third-party services operate under their own terms and privacy policies. You should review those policies before enabling an integration.

Google Calendar

An owner or administrator of a workspace can connect a Google account so that Remindash deadlines appear as events in a Google calendar they choose. Remindash asks Google for the following permissions, and only when you connect:

• See the list of your calendars, so you can choose the calendar deadlines are written to.
• View and edit events on your calendars, so Remindash can create, update and delete the events it manages.
• Your Google account identifier and email address, to show which account is connected and to recognise it if you reconnect.

What we access, store and write

• From your calendars, the name, identifier, time zone and your access level for each calendar you can choose from. We use only the one you select as the destination.
• In the destination calendar, only the events Remindash created. We do not read, import or store your other calendar events.
• In each event Remindash writes, the deadline’s title, due date, status, owner’s name and source name where they exist, and a link back to the deadline in Remindash, together with private identifiers that let Remindash recognise its own events. Anyone who can see that calendar in Google can see these events, so choose a calendar whose sharing suits the deadlines you send.
• On our side, the connection’s access credentials (stored encrypted), the connected Google account’s identifier and email address, the selected calendar’s identifier, name and time zone, and for each synchronised deadline the identifier of its Google event and its synchronisation status.

Synchronisation runs in one direction, from Remindash to Google Calendar. Changes you make in Google Calendar do not change your deadlines in Remindash.

How we use Google user data

We use information obtained from Google only to provide and improve the Google Calendar feature you asked for, and to keep it secure. We do not use it for advertising, we do not sell it, and we do not use it to train artificial intelligence models. We do not share it with anyone else except the infrastructure providers that host Remindash and as described in the “How We Share Information” section, for example where the law requires it.

Remindash’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Pausing, disconnecting and revoking access

You can pause synchronisation or disconnect Google Calendar at any time from the Integrations page. When you disconnect, Remindash asks Google to revoke its access and deletes the stored access credentials. You choose whether Remindash also removes the events it created; if you do not, they stay in your calendar. You can also remove Remindash’s access yourself in your Google Account permissions.

After you disconnect, we keep a record of the connection and of which Google events belonged to which deadlines, without the credentials. We keep it so that, if you later reconnect the same Google account and calendar, Remindash can recognise the events it created instead of adding duplicates. To have this record deleted, contact [email protected].

Remindash is designed primarily for organisations and professional users and is not intended for children.

We do not knowingly solicit personal information directly from children for the purpose of creating Remindash accounts.

If you believe that a child’s personal information has been provided to us inappropriately, contact us at [email protected].

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

When we make material changes, we may provide additional notice through the Remindash platform, email, or another appropriate method.

The “Last updated” date at the top of this page indicates when the policy was most recently revised.

For questions, concerns, or requests relating to this Privacy Policy or our handling of personal information, contact:

Privacy TeamRemindash[email protected]

Where applicable, you may also have the right to lodge a complaint with the data protection authority in your jurisdiction.

For Nigeria, the relevant supervisory authority is the Nigeria Data Protection Commission (NDPC).